This article Western Digital has emailed customers warning them about possible data loss when connecting external hard drives to Macs with OS X Mavericks installed.This installer - WD Drive Utilities and WD Security, are contained within the WD Drive Utilities and the WD Security zip files and installs custom Western.The WD SmartWare software provides the s ecurity functions for older My Book and My Passport drives. For newer drives, these functions are provided by the WD Security software. Upgrade to the WD SmartWare Pro softwareExtend the backup function to non-WD drives, unsupported WD devices, and supported cloud services.The MacRumors Forums, Western Digital's forums, and Apple's Support Communities all have threads about lost data after connecting Western Digital external hard drives to computers after updating to Mavericks.The WD SmartWare software is compatible with the following operating systems: Compatibility can vary, depending on hardware configuration and operating system.Until the issue is understood and the cause identified, WD strongly urges our customers to uninstall these software applications before updating to OS X Mavericks (10.9), or delay upgrading. If you have already upgraded to Mavericks, WD recommends that you remove these applications and restart your computer.The WD Drive Manager, WD Raid Manager, and WD SmartWare software applications are not new and have been available from WD for many years, however solely as a precaution WD has removed these applications from our website as we investigate this issue.Most of the complaints seem to center around Western Digital drives, but the company does say other drives could have issues as well. Making a list of counter issues with WD SmartWare software, it says, the software is not compatible with Windows 10, WD Smartware can only backup files, and WD Smartware backup might be stuck, failed or not work due to some errors.
How to Access & share your files from My Cloud.comHow To Access & Share Files From The My Cloud Mobile AppsThe My Cloud mobile application is available for both iOS and Android. You can now drag and drop files into (and from) the Public folder using Finder. Double-click the Public folder. ![]() Photos, Music and Video files can be filtered for easily finding those media types Navigate by tapping on files and folders to browse and access content The My Cloud app will display ‘Shares’ on the left side of the app. You will be asked to select the location for your photos and videos to be uploaded Select the files you would like to share Tap on the file three dots (found on the top of the navigation window) to bring up the ‘Options Menu’ Navigate to content that you would like to share Click on the My Cloud device (located at the top left of the screen) Each family member or friend will have their own password protected ‘Share’ to store and access files.To add family or friends and give them access to store and access files on a My Cloud: How to add family and friends to your My CloudHow To Add Family And Friends To A My CloudFamily and friends can become ‘users’ of a My Cloud. Share privately – this option requires the person receiving the file to create a MyCloud.com account Share link – this option will generate an email with a link that can be forwarded and shared by others That user will receive an email with instructions on how to create their account Enter the new users first name and email address For the device you would like to add a user to, tap on the ‘gear’ icon Access the My Cloud app menu by swiping right on the edge of the screen The new user will receive an email with instructions on how to confirm their email address and a link to connect to MyCloud.com with access Click ‘Add user’ and enter the following information for the person you would like to grant access to the My Cloud On the Home screen, do the following depending on your setup: From the popup menu, select WD SmartWare From the system tray, click the WD QuickView icon Launch WD SmartWare by doing the following: Exe to start installation and follow the onscreen instructionsAction 2: Back up file categories with WD SmartWare Quicktime player for mac editingClick next to specific categories to back up only those categoriesNote: A checkmark indicates a category selected for backupHow to add content to your drive from a computerCopy files from your computer to your My Passport Wireless drive using a USB cable.This is the fastest way to get content onto your drive. In the Detailed View section, do one of the following: Make sure WD SmartWare is set to back up categoriesNote: If set to back up categories, "Ready to Perform Category Backup" appears in the upper-left corner.If the message "Ready to perform file backup " appears, change the backup mode by clicking Switch to Category Backup. If your computer has more than one internal hard drive or drive partition, click the arrow below your computer icon and select the desired item from the dropdown menu Go to your computer's Wi-Fi settings and connect to the My Passport Wireless network. Drag files from your computer to the drive.From a Computer - Using a Wireless ConnectionWirelessly copy files from your computer to your My Passport Wireless drive. Mac: In the left pane of the Finder, go to the Devices section and click the My Passport Wireless drive. Windows PC: In the left pane of Windows Explorer, click the My Passport Wireless drive. Open Windows Explorer (PC) or the Finder (Mac). ![]() In the Devices section, tap the settings icon. In the Already Added section, swipe MyPassport and tap the settings icon.From an SD Card – Using the WD My Cloud Mobile App (Android) Tap the menu icon in the top left corner. On your mobile device, launch the WD My Cloud mobile app. Insert the SD card into the My Passport Wireless drive. Make sure the WD My Cloud app is installed on your mobile device. Wd Smartware Software Download And InstallClick Advanced View and select the file categories you want to back up.Back Up Files and Folders Using WD SmartWare Make sure that WD SmartWare is set to perform a category backup. Launch WD SmartWare and select your My Passport Wireless as the backup destination. Connect your computer and your My Passport Wireless drive with a USB cable. Download and install the WD SmartWare software on your computer. How to add content to your drive from a Wi-Fi CameraProtect your data by backing up files stored on your computer to the My Passport Wireless drive.Back Up File Categories Using WD SmartWare When prompted to select where you want your backup saved, click My Passport, and then click Next. Click Change Settings and follow the steps in the wizard. In the System and Security category, click Backup Your Computer. On your PC, click Start > Control Panel.
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